Shipping & Delivery
Shipping Area
We currently ship within the United States only.
Order Processing
Orders are typically processed within 3 to 5 business days after payment has been successfully completed.
Business days do not include weekends or U.S. public holidays.
During holidays, promotions, periods of high order volume, or other exceptional circumstances, processing may take longer than usual.
Estimated Delivery Time
After an order has been processed and shipped, delivery generally takes approximately 3 to 8 business days.
The estimated total delivery time, including processing and shipping, is approximately 6 to 13 business days.
Delivery times are estimates and are not guaranteed. Delays may occur because of carrier operations, severe weather, holidays, incorrect address information, or other circumstances outside our reasonable control.
Tracking Information
When tracking information becomes available, it will be sent to the email address provided with your order.
Tracking information may take several business days to update after the package has been shipped.
Shipping Delays
If we become aware that your order cannot be shipped within the stated processing period, we will contact you with an updated estimated shipping date.
You may choose to accept the delay or cancel the unshipped order for a refund.
Once an order has been shipped, carrier delays may occur. Please contact us if your tracking information has not updated for an extended period or if your package has not arrived within the estimated delivery period.
We will review the tracking information and determine the appropriate next step based on the circumstances.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping address.
We cannot guarantee that an address can be changed after the order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has entered processing or has been shipped, it may no longer be canceled. After delivery, you may request a return in accordance with our Return and Refund Policy.
We do not charge a cancellation fee for orders successfully canceled before processing.
Lost, Stolen, or Delivered Packages
If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building management, and the shipping carrier.
Please contact us promptly if the package remains missing. We will review the available tracking information and assist in determining the appropriate next step.
We are not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.
Contact Information
For shipping or delivery questions, contact us at:
Business Address:
825 Dans Pl
Brea, CA 92821
United States