Privacy policy

Last updated: July 28, 2026

 

Organivo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (collectively, the “Services”).

 

Organivo is powered by Shopify, which enables us to provide the Services to you.

 

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

 

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

 

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood the collection, use, processing, and disclosure practices described in this Privacy Policy.

 

Personal Information We Collect or Process

 

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

 

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify or be linked to an individual.

 

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

 

Contact Information

This may include:

  • • Your name

  • • Email address

  • • Telephone number

  • • Billing address

  • • Shipping address

  • • Other delivery or contact information

 

Financial and Payment Information

This may include:

  • • Credit or debit card information

  • • Payment card details

  • • Financial account information

  • • Payment method

  • • Payment confirmation

  • • Transaction details

  • • Billing information

  • • Refund and payment-status information

 

Payment information may be collected and processed directly by Shopify, payment processors, financial institutions, and other authorized payment-service providers.

 

Organivo may not directly receive or store your complete payment card number.

 

Account Information

If customer accounts are available through the Services, this may include:

  • • Username or account identifier

  • • Password or authentication information

  • • Security questions

  • • Saved addresses

  • • Preferences

  • • Account settings

 

Transaction and Shopping Information

This may include:

  • • Products you view

  • • Products you place in your shopping cart

  • • Products added to a wishlist

  • • Products you purchase

  • • Order history

  • • Returns

  • • Exchanges

  • • Cancellations

  • • Refund requests

  • • Shipping and delivery information

  • • Previous transactions

 

Communications With Us

This includes information you provide when communicating with us, including when you:

  • • Submit a customer-support request

  • • Ask a product or order-related question

  • • Request a return, exchange, cancellation, or refund

  • • Submit a complaint

  • • Provide feedback

  • • Otherwise contact Organivo

 

Device and Technical Information

This may include:

  • • Information about your device

  • • Browser type

  • • Operating system

  • • Network connection

  • • Internet Protocol address

  • • Cookie identifiers

  • • Device identifiers

  • • Other unique online identifiers

 

Usage Information

This may include information about how you interact with the Services, such as:

  • • Pages you visit

  • • Products you view

  • • Links you select

  • • How and when you navigate the Services

  • • Referring websites

  • • Dates and times of visits

  • • Browsing activity

  • • Shopping activity

  • • Interactions with advertisements or promotional communications

 

Marketing and Communication Preferences

This may include:

  • • Whether you agreed to receive promotional communications

  • • Email or text-message subscription preferences

  • • Advertising preferences

  • • Cookie preferences

  • • Privacy choices

  • • Records of consent or withdrawal of consent

 

Sources of Personal Information

We may collect personal information from the following sources:

 

Directly From You

We may collect personal information directly from you when you:

  • • Visit or use the Services

  • • Place an order

  • • Create or use an account

  • • Subscribe to marketing communications

  • • Contact customer support

  • • Submit a product review

  • • Request a return, exchange, cancellation, or refund

  • Otherwise provide personal information to us

 

Automatically Through the Services

We may collect personal information automatically from your device when you use the Services, including through:

  • • Cookies

  • • Pixels

  • • Tags

  • • Log files

  • • Local storage

  • • Similar tracking or data-collection technologies

 

From Shopify and Service Providers

We may receive personal information from Shopify and from service providers that assist us with:

  • • Website hosting

  • • Ecommerce services

  • • Payment processing

  • • Order fulfillment

  • • Shipping and delivery

  • • Customer support

  • • Fraud prevention

  • • Analytics

  • • Advertising

  • • Marketing

  • • Information technology

  • • Cloud storage

 

From Business Partners and Other Third Parties

We may receive personal information from:

  • • Fulfillment partners

  • • Suppliers

  • • Shipping carriers

  • • Delivery providers

  • Advertising partners

  • • Analytics providers

  • • Marketing partners

  • • Social-media platforms

  • • Other third parties where permitted by applicable law

 

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.

 

Providing, Personalizing, and Improving the Services

We may use your personal information to:

  • • Provide the Services

  • • Perform our contractual obligations to you

  • • Process payments

  • • Confirm purchases

  • • Fulfill orders

  • • Arrange shipping and delivery

  • • Provide order-status notifications

  • • Process returns, exchanges, cancellations, or refunds

  • • Maintain and manage customer accounts

  • • Remember your preferences

  • • Remember products in which you have shown interest

  • • Enable product reviews

  • • Recommend products related to your interests or purchases

  • • Personalize your shopping experience

  • • Improve our website, products, and Services

  • • Analyze how customers use the Services

  • • Maintain the functionality and performance of the Services

 

Marketing and Advertising

Where permitted by applicable law, and where consent is required after obtaining that consent, we may use personal information to:

  • • Send promotional emails

  • • Send text-message promotions

  • • Send advertising or promotional communications

  • • Provide information about products, offers, or promotions

  • • Show advertisements on the Services or other websites

  • • Personalize advertising based on products you viewed, purchased, or added to your cart

  • • Measure the effectiveness of our marketing and advertising

  • • Understand customer interests and preferences

 

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

 

If you unsubscribe from promotional communications, we may still send you non-promotional communications relating to:

  • • Orders

  • • Payments

  • • Deliveries

  • • Returns

  • • Refunds

  • • Accounts

  • • Customer-service requests

  • • Policy changes

  • • Legal notices

 

Security and Fraud Prevention

We may use personal information to:

  • • Authenticate customer accounts

  • • Provide a secure payment and shopping experience

  • • Detect suspected fraud

  • • Investigate fraudulent, illegal, unsafe, or malicious activity

  • • Prevent unauthorized transactions

  • • Protect customers, Organivo, Shopify, service providers, and the public

  • • Secure the Services

  • • Enforce our policies and agreements

 

If you create an account through the Services, you are responsible for keeping your account credentials secure.

 

You should not share your username, password, or other account-access information with unauthorized persons.

 

Communicating With You

We may use your personal information to:

  • • Provide customer support

  • • Respond to inquiries

  • • Communicate about your order

  • • Communicate about shipping or delivery

  • • Respond to return, exchange, cancellation, or refund requests

  • Provide important service notifications

  • • Maintain our business relationship with you

 

Legal and Regulatory Purposes

We may use personal information to:

  • • Comply with applicable laws and regulations

  • • Respond to valid legal processes

  • • Respond to requests from law-enforcement or government agencies

  • • Participate in civil discovery

  • • Investigate actual or potential litigation

  • • Establish, exercise, or defend legal claims

  • • Enforce our Terms of Service

  • • Investigate potential violations of our terms, policies, or agreements

  • • Meet tax, accounting, and recordkeeping requirements

 

Cookies and Similar Technologies

We, Shopify, and our authorized service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to:

  • • Operate the Services

  • • Maintain shopping-cart functionality

  • • Remember customer preferences

  • • Authenticate users

  • • Maintain account sessions

  • • Analyze website traffic

  • • Measure website performance

  • • Prevent fraud

  • • Improve the Services

  • • Measure marketing effectiveness

  • • Provide personalized content

  • • Provide interest-based or targeted advertising where permitted

 

Some cookies and similar technologies are necessary for the Services to function.

 

Other cookies may be used for analytics, personalization, advertising, or marketing, depending on your location and the privacy choices available to you.

 

You may be able to manage cookies and similar technologies through:

  • • The cookie banner displayed on the Services

  • • Privacy-preference settings available through the Services

  • • Your browser settings

  • • Your device settings

  • • Applicable industry opt-out tools

 

Blocking or disabling certain cookies may affect the functionality or availability of parts of the Services.

 

Shopify allows merchants to configure privacy policies, cookie banners, and data-sale or sharing opt-out settings through the Shopify customer-privacy settings. (Shopify Help Center)

 

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

 

Shopify

We disclose personal information to Shopify because Shopify hosts and supports our online store and provides the ecommerce platform that enables us to offer the Services.

 

Vendors and Service Providers

We may disclose personal information to vendors and service providers that perform services on our behalf, including:

  • • Payment processors

  • • Financial institutions

  • •Website-hosting providers

  •  Information-technology providers

  • • Cloud-storage providers

  • • Data-analytics providers

  • • Customer-support providers

  • • Fraud-prevention providers

  • • Fulfillment partners

  • • Suppliers

  • • Shipping carriers

  • • Delivery providers

  • • Marketing providers

  • • Advertising providers

 

These parties may use personal information as necessary to provide their services, comply with applicable law, or as otherwise described in their own privacy notices.

 

Fulfillment, Shipping, and Delivery Partners

To fulfill and deliver your order, we may disclose information such as:

  • • Your name

  • • Shipping address

  • • Telephone number

  • • Email address

  • Products ordered

  • • Delivery instructions

  • • Order and tracking information

 

This information may be disclosed to suppliers, fulfillment partners, shipping carriers, delivery providers, and other parties involved in processing or delivering your order.

 

Business and Marketing Partners

Where permitted by law, we may disclose certain information to business, advertising, analytics, or marketing partners to:

  • • Provide marketing services

  • • Measure advertising performance

  • • Understand customer activity

  • • Display advertisements that may be relevant to you

  • • Support personalized or targeted advertising

 

For example, Shopify may support personalized advertising through third-party services based on your online activities across different merchants and websites.

 

Our business and marketing partners may process your information in accordance with their own privacy policies.

 

Depending on where you reside, you may have the right to opt out of certain disclosures that are considered a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws.

 

Where available, you may exercise these rights through the privacy-preference or opt-out link displayed on the Services.

 

At Your Direction or With Your Consent

We may disclose personal information when you:

  • • Direct us to do so

  • • Request a disclosure

  • • Consent to a disclosure

  • • Request that products be shipped to you

  • • Use a social-media feature

  • • Use a third-party login integration

  • • Ask us to communicate with another person or organization on your behalf

 

Corporate and Business Transactions

We may disclose personal information in connection with an actual or proposed:

  • • Merger

  • • Acquisition

  • • Financing

  • • Reorganization

  • • Sale of assets

  • Insolvency

  • • Bankruptcy

  • • Transfer of all or part of our business

 

Legal, Compliance, and Safety Purposes

We may disclose personal information when reasonably necessary to:

  • • Comply with applicable law

  • • Respond to subpoenas

  • • Respond to court orders

  • • Respond to search warrants

  • • Respond to other lawful government requests

  • • Enforce applicable Terms of Service

  • • Enforce our policies or agreements

  • • Investigate suspected fraud or illegal activity

  • • Protect the Services

  • • Protect our legal rights

  • • Protect the rights, property, or safety of customers, third parties, or the public

 

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide, secure, personalize, and improve Shopify’s platform and related services.

 

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country where you reside.

 

We may use certain Shopify features that process data and information obtained from your interactions with Organivo, Shopify, and other Shopify merchants.

 

For certain Shopify services and enhanced features, Shopify may process information collected from your interactions with Organivo, other merchants, and Shopify.

 

In those circumstances, Shopify may be responsible for certain processing activities, including responding to requests regarding Shopify’s use of personal information for those purposes.

 

To learn more about how Shopify processes personal information and the privacy rights available to you, please review the Shopify Consumer Privacy Policy:

 

https://www.shopify.com/legal/privacy/consumers

You may also manage certain Shopify-related privacy choices through the Shopify Privacy Portal:

 

https://privacy.shopify.com/en

 

Shopify’s official privacy portal provides controls relating to how Shopify uses personal information. (Shopify Privacy)

 

Third-Party Websites and Links

 

The Services may contain links to websites, applications, or online platforms operated by third parties.

 

If you follow a link to a website or platform that is not affiliated with or controlled by Organivo, you should review that third party’s:

 

  • • Privacy policy

  • • Security practices

  • • Cookie practices

  • • Terms and conditions

 

We do not control and are not responsible for the:

  • • Privacy practices

  • • Security

  • • Accuracy

  • • Completeness

  • • Reliability

  • • Availability

  • • Content

 

of third-party websites, applications, or online platforms.

 

Information you provide through public or semi-public areas, including third-party social-media platforms, may be visible to other users and may be used by third parties without our control.

 

The inclusion of a third-party link does not necessarily mean that Organivo endorses the third party, its products, services, content, owners, or operators.

 

Children’s Privacy

 

The Services are not directed to children, and we do not knowingly collect personal information from children under the age at which parental or guardian consent is required under applicable law.

 

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact information provided below.

 

We will review the request and take appropriate action as required by applicable law.

 

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy law, the personal information of individuals under 16 years of age.

 

 

Security of Your Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system, electronic transmission, or method of data storage is completely secure or impenetrable.

We therefore cannot guarantee absolute or perfect security.

Information transmitted over the internet may not be secure while in transit.

You should not use unsecured communication channels to send sensitive or confidential information to us.

 

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • • Maintain customer accounts

  • • Process and fulfill orders

  • • Provide the Services

  • • Process returns and refunds

  • • Maintain transaction records

  • • Prevent fraud

  • • Comply with tax, accounting, legal, and regulatory obligations

  • • Resolve disputes

  • • Enforce contracts and policies

  • • Establish, exercise, or defend legal claims

 

The applicable retention period may depend on:

  • • The type of personal information

  • • The purpose for which the information was collected

  • • Whether you maintain an account

  • • Whether a transaction remains active

  • • Applicable legal and regulatory requirements

  • • Whether the information is required to resolve a dispute

  • • Whether the information is required for fraud-prevention or legal purposes

 

When personal information is no longer reasonably required, we may delete, anonymize, de-identify, or otherwise process it in accordance with applicable law.

 

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights described below regarding your personal information.

These rights are not absolute.

They may apply only in certain circumstances and may be subject to verification requirements, legal exceptions, or other limitations.

 

Right to Access or Know

You may have the right to request access to personal information that we collect, use, process, maintain, or disclose about you.

 

Right to Delete

You may have the right to request that we delete personal information that we maintain about you, subject to applicable legal exceptions.

 

Right to Correct

You may have the right to request correction of inaccurate personal information that we maintain about you.

 

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format.

You may also have the right to request that certain information be transferred to another organization where technically feasible and required by applicable law.

 

Right to Restrict Processing

Depending on where you reside, you may have the right to request that we restrict certain processing of your personal information.

 

Right to Object to Processing

Depending on applicable law, you may have the right to object to certain processing activities, including certain marketing or advertising activities.

 

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the consent was withdrawn.

 

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of:

  • • The sale of personal information

  • • The sharing of personal information for cross-context behavioral advertising

  • • The processing of personal information for targeted advertising

Where available, you may exercise these rights through the privacy-preference, cookie-setting, or data-sale opt-out link displayed on the Services.

You may also manage certain Shopify-related privacy choices through:

https://privacy.shopify.com/en

 

Global Privacy Control

Where required by applicable law, if you visit the Services with a valid Global Privacy Control opt-out preference signal enabled, we may treat the signal as a request to opt out for the browser and device that transmitted the signal.

 

If Shopify can associate the device transmitting the signal with a Shopify account, the opt-out request may also be applied to that account.

 

More information about Global Privacy Control is available at:

 

https://globalprivacycontrol.org/

Other browser-based “Do Not Track” signals may not be recognized unless required by applicable law.

 

Managing Communication Preferences

We may send promotional emails if you have subscribed or if such communications are otherwise permitted by applicable law.

 

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

 

After unsubscribing, you may continue to receive non-promotional communications, including communications about:

 

  • • Your account

  • • Orders

  • • Payments

  • • Shipping

  • • Delivery

  • • Returns

  • • Refunds

  • • Customer-support requests

  • • Policy updates

  • • Legal notices

 

Exercising Your Privacy Rights

You may exercise applicable privacy rights through any request mechanism provided on the Services or by contacting us using the contact information below.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Before processing a request, we may need to verify your identity as permitted or required by applicable law.

 

Verification may require information reasonably necessary to confirm that:

  • • You are the person to whom the request relates

  • • You are authorized to make the request

  • • The information provided matches information maintained in our records

 

Depending on applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

Before accepting a request from an authorized agent, we may require:

  • • Proof that you authorized the agent to act on your behalf

  • • Verification of the agent’s identity

  • • Direct verification of your identity

  • • Confirmation that you authorized the specific request

We will respond to verified requests within the period required by applicable law.

 

Complaints and Appeals

If you have a complaint or concern about how we process personal information, please contact us using the contact information below.

Depending on where you reside, you may also have the right to:

  • • Appeal our decision regarding a privacy request

  • • Submit a complaint to a local privacy or data-protection authority

  • • Seek another remedy available under applicable law

To submit an appeal regarding our response, please contact us and clearly state that you are requesting an appeal of a privacy-rights decision.

 

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you reside.

These countries may have privacy or data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, transfers of personal information from the European Economic Area, United Kingdom, or other regulated jurisdictions will be made using a legally recognized transfer mechanism.

 

Such mechanisms may include:

  • • An adequacy decision

  • • Standard Contractual Clauses approved by the European Commission

  • • The United Kingdom International Data Transfer Addendum

  • • Another contract or transfer safeguard approved by the applicable authority

This applies unless the information is transferred to a country that has been formally recognized as providing an adequate level of data protection.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect:

  • • Changes to our business practices

  • • Changes to the Services

  • • Changes to our service providers

  • • Operational requirements

  • • Legal developments

  • • Regulatory requirements

 

When we update this Privacy Policy, we will post the revised version on the Services and update the “Last updated” date.

We will provide any additional notice required by applicable law.

 

 

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us at:

 

Organivo

Email: aclj0104@gmail.com

 

Business Address:

825 Dans Pl
Brea, CA 92821
United States