Return and refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it, unused and unworn, with all original tags, accessories, manuals, and parts included. It must also be returned in its original packaging with a receipt or proof of purchase.
Items that show signs of use, washing, installation, assembly, alteration, damage after delivery, or missing parts may not be eligible for return.
How to Request a Return
To request a return, please contact us within 14 days of receiving your item at:
Please include the following information:
- • Your full name
- • Your order number
- • The item you wish to return
- • The reason for the return
- • Clear photographs of the item and packaging when reporting damage, defects, missing parts, or an incorrect item
If your return is accepted, we will provide return instructions and the appropriate return address.
Please do not send any item back before receiving return approval and instructions from us.
Items returned without prior authorization may not be accepted or refunded.
Return Shipping Costs
For returns due to customer preference, including changing your mind, ordering the wrong item, or no longer wanting the item, the customer is responsible for all return shipping costs.
If an item is confirmed to be defective, damaged upon delivery, missing parts, or incorrect due to our error, we will review the issue and provide an appropriate resolution.
Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.
We are not responsible for returned packages that are lost or damaged during return shipping. We recommend using a trackable shipping service and keeping the shipping receipt until your refund is completed.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order promptly after delivery.
If your item is defective, damaged, missing parts, or different from the item you ordered, please contact us within 14 days of receiving it.
Claims submitted more than 14 days after delivery may not be accepted.
Please provide your order number and clear photographs of:
- • The item
- • The damaged or defective area
- • The shipping box
- • The packaging materials
- • The shipping label
- • Any missing or incorrect parts
After reviewing the information, we may provide a replacement, refund, partial refund, or another appropriate resolution depending on the circumstances.
Non-Returnable Items
Certain items cannot be returned, including:
- • Perishable goods
- • Custom-made or personalized products
- • Personal care products
- • Hazardous materials
- • Flammable liquids or gases
- • Gift cards
- • Items clearly marked as final sale
We may also refuse returns for items that have been opened, used, worn, washed, installed, assembled, altered, damaged after delivery, or returned with missing packaging, accessories, manuals, tags, or parts.
Please contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
We do not offer direct exchanges.
To obtain a different item, please return the original item in accordance with this policy and place a separate order for the new item.
Refunds
We will notify you after we receive and inspect your returned item and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
Original shipping charges, return shipping costs, and other non-refundable charges may be deducted where permitted by this policy and applicable law.
If more than 15 business days have passed since your refund was approved, please contact us at: